Legal
Refund & Return Policy
How returns, exchanges, digital downloads, and coaching cancellations are handled.
Effective date: August 27, 2026 · Reverse Age Guru LLC
Returns (physical items)
You have 30 days from the delivery date to request a return. Items must be unworn, unwashed, and in their original condition and packaging, with tags attached. To start a return, email joycelynjohnson1953@gmail.com with your order number. If approved, we'll send return instructions. Items sent back without an approved request cannot be accepted.
Return shipping
Customers are responsible for return shipping unless the item is damaged, defective, or incorrect. We recommend a trackable method — we can't refund returns lost in transit.
Damaged, defective, or wrong items
Please contact us within 7 days of delivery with photos of the item and packaging. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
Digital products (e-books and downloads)
Because e-books and digital downloads are delivered instantly by email, all digital sales are final and non-refundable. If your download does not arrive or a file won't open, contact us and we will resend it or provide a working file.
Coaching sessions and memberships
Sessions cancelled at least 24 hours in advance may be rescheduled or refunded. Sessions already completed, and missed appointments without notice, are non-refundable. Memberships and monthly retainers may be cancelled at any time and stop at the end of the current billing period; elapsed periods are not refunded.
Gift cards
Gift cards are non-refundable and cannot be exchanged for cash except where required by law. They do not expire and carry no maintenance or inactivity fees. Any unused balance remains on the card for future purchases. Gift cards may be applied to coaching sessions, apparel, e-books, and the Lose Win game, but cannot be used for Purium orders, which are placed on Purium's own website. Lost or stolen codes can be replaced only if the balance has not already been redeemed — email us with your original order number.
Non-returnable items
Digital products, gift cards, completed coaching sessions, and sale or clearance items.
Exchanges
The fastest way to exchange is to return the original item and place a new order once your return is approved.
Refunds
Once your return is received and inspected, we'll notify you and issue an approved refund to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post it. Original shipping charges are non-refundable unless the return is our error.